13 July 2007
Resolution of Issue with SpaceClaim Professional 2007 when updating to Microsoft .NET Framework Security Update (KB928365)
SpaceClaim has resolved a compatibility issue with SpaceClaim Professional 2007 and Microsoft Windows XP.NET Framework Security Update (KB928365). Adding this update to your system will cause SpaceClaim Professional 2007 SP3 or earlier to stop functioning.
SpaceClaim 2007 SP4 corrects this issue—click here for updates page.
Note:
If you are currently running SpaceClaim SP0, SP1, or SP2, you will need to update SpaceClaim and any add-on modules (Data Exchange, CATIA, JT Open) you have purchased.
If you are running SpaceClaim SP3, you will need to install SpaceClaim (Installer.msi) into the same directory as your existing SP3 installation.
To determine which version of SpaceClaim you are using, start SpaceClaim, then select on the "SpaceClaim Applications" icon, then select "SpaceClaim Option", "Resources", "About". In the window that appears you will find the version of SpaceClaim.
If you had disabled Microsoft's automatic update due to previous incompatibility issues, you may now re-enable it and perform the Microsoft Windows XP.NET Framework Security Update (KB928365) without concern that it will affect your SpaceClaim application.
If you encounter any problems, or would like assistance, please contact SpaceClaim support at:
We regret any inconvenience this situation may have caused.
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11 July 2007
Issue with SpaceClaim Professional 2007 when updating to Microsoft .NET Framework Security Update (KB928365)
SpaceClaim has identified a compatibility issue with SpaceClaim Professional 2007, all editions, and updating a Windows XP system to the Microsoft .NET Framework Security Update (KB928365). Adding this update to your system will cause SpaceClaim Professional 2007 to stop functioning.
SpaceClaim is aware of this situation and is working on a resolution. Temporarily, to allow SpaceClaim Professional to function normally, you need to remove this update from your system. Please check with your system administrator before removing this update.
Removing this update can be done by performing the following steps:
Launch “Control Panel - Add or Remove Programs”, as shown below:
Then in Add or Remove Programs, check the checkbox "Show updates", as shown below:
The program list will refresh, and Microsoft updates will show up in the list. Scroll down to "Security Update for Microsoft .NET Framework 2.0 (KB 928365)" under "Microsoft .NET Framework 2.0", and click on the remove button, as shown below:
The system will start to uninstall this update, reboot might be necessary. After reboot, you should be able to launch SpaceClaim again.
NOTE: You will need to disable Microsoft automatic updates until the issue is fixed, or their update will automatically reinstall, causing SpaceClaim to stop functioning again.
If you encounter any problems with these tasks, or would like assistance, please contact SpaceClaim support immediately at:
Phones are staffed 8:30 am - 6:00 pm EST, Monday-Friday, excluding US federal holidays.
SpaceClaim is working on a resolution to this issue and will make additional information available as soon as possible. We regret any inconvenience this may be causing.
Sincerely,
SpaceClaim Client Services Department